Northstar Logistics
Category
Freight & Logistics
Years
2025
Service
Brand, Digital Product
Client
Northstar Group
Location
Rotterdam, Netherlands
Designing for clarity under pressure
The result is a calm control surface that surfaces live status, flags delays before they cascade.
Northstar managed freight across twelve hubs with disconnected tools, so dispatchers lost hours reconciling spreadsheets and customers had no live visibility into shipment status.
We mapped the full operations workflow, then designed a single control surface that unifies routing, tracking and exceptions — prioritising the few signals dispatchers actually act on.
A real-time logistics dashboard with role-based views, automated exception alerts and a public tracking page, cutting status calls by 40% and onboarding time in half.
